Our distributors are the secret weapon to our success. They’re knowledgeable, support a local presence around the world, and help us deliver the most value to our customers. That’s why we were excited to attend PAC’s Process Solutions Europe, Middle East, & Africa Distributor Meeting. Process Solutions, made up of PAC’s Process Analytics Group, Cambridge Viscosity, Phase Analytics, and Advanced Sensors, specializes in advanced analytical instruments for online processes.
We’re always thrilled when long-time industry professionals join us as new employees at PAC. This is definitely the case with Karl Kuklenz, who was recently hired in the role of Product Manager, Process Analytics.
For our next employee highlight, we’re introducing Ken Mann, our Asia Pacific Sales Manager. Ken has the longest history with CVI out of all our current employees.
In this week’s blog, we’re highlighting one of our Boston-based employees, Jon Lilley. If you’ve ever had the chance to talk to Jon, you’ll know that he’s a quiet guy, so when he agreed to let us spotlight him, we jumped at the chance.
For this week’s blog, we’re excited to highlight our new Area Sales Manager for Europe, Middle East, and Africa. The role is in PAC’s Process Analytics group, of which CVI is a part.
We’re pleased to share that Connor Douglas was promoted to the position of Head of Products for PAC’s Process Analytics group. Connor’s responsibilities will include product vision, roadmap, strategy, and execution for Cambridge Viscosity, Advanced Sensors, and PAC Process Analyzers.
There are a lot of ways to demonstrate customer service. A quick response to an email, access to a knowledgeable human quickly when a customer has a question, a good support program, well-written technical manuals. The list goes on. For Cambridge Viscosity’s sales manager, Rob Segnatelli, customer service occasionally takes the form of running samples for new customers using the ViscoPro 2100 that he keeps on his desk.