For our next employee highlight, we’re introducing Ken Mann, our Asia Pacific Sales Manager. Ken has the longest history with CVI out of all our current employees.
Cambridge Viscosity had a great time in Vancouver, BC, Canada meeting with our Latin American channel partners at our first in-person distributor meeting since 2019! It was so good to see our colleagues from SICA, Supertec, Pensalab, Cecoltec, Melvyn Becerra & Cia., and Jose Jalill Haas Representaciones face-to-face, after more than two years of virtual meetings.
There are many different viscometer technologies and all have their merits, depending on the application.
Before you go and talk to any manufacturers, it is important that you know your application specifications and you need to know what to ask so you don’t end up with an expensive paperweight. This guide will help you gather your information upfront so when you do reach out, we can assist you quickly and effectively.
In this week’s blog, we’re highlighting one of our Boston-based employees, Jon Lilley. If you’ve ever had the chance to talk to Jon, you’ll know that he’s a quiet guy, so when he agreed to let us spotlight him, we jumped at the chance.
Designed to deliver high levels of accuracy and reliability, CVI’s new PVT+ offers unmatched viscosity, pressure and temperature capabilities
The requirements for viscosity measurement are changing across all industries. PVT labs, which are capital-intense projects, tend to be expensive to set up and run. In order to survive in an uncertain market, PVT labs are cutting costs and reducing manpower. This means they need to automate processes to increase efficiencies, reduce cycle time to maximize productivity, and develop software models using historical data to predict results. The ViscoLab PVT+ is Cambridge Viscosity's answer to those changes. Based on the current and changing demands of the oil and gas industry, Cambridge Viscosity invested significantly in the next generation of its PVT viscometer. The new ViscoLab PVT+:
For this week’s blog, we’re excited to highlight our new Area Sales Manager for Europe, Middle East, and Africa. The role is in PAC’s Process Analytics group, of which CVI is a part.
We’re pleased to share that Connor Douglas was promoted to the position of Head of Products for PAC’s Process Analytics group. Connor’s responsibilities will include product vision, roadmap, strategy, and execution for Cambridge Viscosity, Advanced Sensors, and PAC Process Analyzers.
There are a lot of ways to demonstrate customer service. A quick response to an email, access to a knowledgeable human quickly when a customer has a question, a good support program, well-written technical manuals. The list goes on. For Cambridge Viscosity’s sales manager, Rob Segnatelli, customer service occasionally takes the form of running samples for new customers using the ViscoPro 2100 that he keeps on his desk.
Customer service and support is really important to us at Cambridge Viscosity. It’s important that our customers get the best installation, startup, calibration, troubleshooting, and training we can offer. We feel like we do customer service really well, and one of the reasons for that is Kevin John.
Cambridge Viscosity has a wide range of customers. Some of them know as much about viscometers as we do, and know exactly what they want. Others might be making their first viscometer purchase and don’t have a clear idea of what they need. In either case, we try to make the purchasing process as easy as possible. For years, we’ve been creating configuration guides that walk our customers through the specification process.
We recently asked some of our global reps to interview customers in key industries, so we can get a deeper understanding of some of the issues customers are facing right now. Jerzy Janota, Technical Director at Industa, recently talked to a customer in a medical device production company based in Europe. The customer recently installed a ViscoPro 2100 with the SPC 372 sensor.
Why Coatings are Important in the Medical Device Industry
Medical professionals are not thinking about the coatings on their instruments when they’re using them – they’re focused whether the instrument is doing its job correctly as it’s being used. However, if the coating on a medical device is off-spec, or too thin or thick, or not displaying the required characteristics, the device may not perform as intended, and the effects can range from a minor distortion of characteristics to unacceptable in-vivo interactions. Quality control in medical device manufacturing is taken very seriously. Off-spec and inconsistent coatings lead to waste, which can be costly.