Customer service and support is really important to us at Cambridge Viscosity. It’s important that our customers get the best installation, startup, calibration, troubleshooting, and training we can offer. We feel like we do customer service really well, and one of the reasons for that is Kevin John.
Maintenance is more than fixing problematic equipment. A preventative maintenance program for your lab or process equipment can help you minimize unplanned downtime and maximize efficiency. All instruments operate best when routine maintenance is conducted, and this is true for Cambridge Viscosity viscometers. Even when a CVI viscometer is working perfectly, we recommend a yearly service inspection. To ensure equipment health and optimum performance, CVI viscometers should undergo annual servicing that includes:
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- Annual inspection
- Cleaning
- Verification of settings
- Reviewing historical data and error logs
- Calibration verification
