Cambridge Viscosity Blog

CVI Offers On-Site Service Capabilities

Mar 24, 2021 9:15:13 AM / by Patrick Riley

Man in a hard hat - promo for service contractMaintenance is more than fixing problematic equipment. A preventative maintenance program for your lab or process equipment can help you minimize unplanned downtime and maximize efficiency. All instruments operate best when routine maintenance is conducted, and this is true for Cambridge Viscosity viscometers. Even when a CVI viscometer is working perfectly, we recommend a yearly service inspection. To ensure equipment health and optimum performance, CVI viscometers should undergo annual servicing that includes:
  • Annual inspection
  • Cleaning
  • Verification of settings
  • Reviewing historical data and error logs
  • Calibration verification

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Making the shift from corrective maintenance to planned maintenance is often easier discussed than implemented. Often, the people who are conducting the instrument maintenance carry many responsibilities, and finding the time for preventative maintenance is a challenge amidst larger issues.

Preventative maintenance contracts are less expensive to purchase than the emergency repairs they are preventing—and that doesn’t include your cost of downtime. 

CVI is pleased to announce that we’re again offering On-Site Service Contracts to support the ongoing health of installed Cambridge viscometers.

On-Site Service Contracts include options to fit your needs:

  • Annual onsite maintenance, scheduled at your convenience
  • No-charge software upgrades as they become available
  • Discounted parts and accessories (15%)
  • Extended phone support
  • 24-hour turnaround for most spare parts
  • Discounted training programs (15%)
  • Loaner viscometer to minimize downtime

 

Covid-19 prevented our on-site for the last year, but as the vaccinated population continues to increase on schedule (or ahead of schedule), we are expecting to resume our field services in May. There is still some uncertainty, so we are not scheduling site visits before June 15, 2021.

Call 1-800-444-TEST today or email ProcessService@PACLP.com to schedule routine maintenance either at our depot or your facility, and ask if the On-Site Service Contract is right for you.

Tags: in-line viscometers, on-site service

Patrick Riley

Written by Patrick Riley

Vice President of Process Analytics

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